Frequently Asked Questions
Everything you need to know about our jewelry and services.
What materials are used in Pamela Love jewelry?
We use high-quality materials including recycled 14k gold, sterling silver, and ethically sourced gemstones. Each product page provides specific details on the composition of each piece.
How long will it take for my order to ship?
In-stock items typically ship within 2-3 business days. For made-to-order or custom pieces, please allow 4-6 weeks for production before shipment.
What is your return policy?
We accept returns on unworn, non-customized items within 14 days of delivery. Please note that all pierced earrings and final sale items are non-returnable for hygiene and clearance reasons.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and local regulations.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a cool, dry place and clean gently with a soft polishing cloth.
Can I have my jewelry repaired?
We stand behind the quality of our work. We offer repairs for items purchased directly through our website; please contact our customer service team with your order number and a photo of the item.